Frequently Asked Questions
Everything you need to know about our premium glass railing systems.
Are your glass railing systems code-compliant?
Yes, all our systems are engineered to meet standard International Building Code (IBC) and Residential Building Code (IRC) requirements, provided they are installed according to our specifications.
What type of glass is used for the railing panels?
We use high-quality tempered or laminated safety glass, typically ranging from 3/8" to 1/2" in thickness, designed for maximum impact resistance and durability.
How is the glass shipped to prevent breakage?
We utilize custom-built reinforced wooden crates and specialized freight carriers experienced in handling fragile architectural materials to ensure your order arrives intact.
Can I install these systems myself or do I need a professional?
While our systems are designed for straightforward installation with detailed guides, we recommend hiring a professional contractor or glazier if you are not experienced with structural hardware and heavy glass handling.
What is your return policy for custom orders?
Standard hardware components can be returned within 30 days; however, custom-cut glass panels are non-refundable as they are manufactured to your specific project dimensions.
Do you offer a warranty on your hardware?
Yes, all our stainless steel and aluminum hardware components come with a 5-year limited warranty against structural defects and finish degradation.